Refund & Cancellation Policy
Last Updated: November 30, 2025
1. Overview
WiroTask is committed to fair and transparent refund and cancellation policies. This policy explains how refunds and cancellations work for both Clients (task posters) and Taskers (service providers).
2. Task Cancellation by Clients
Before Tasker Acceptance
- You can cancel your task at any time before a Tasker accepts it
- Full refund issued immediately (100%)
- No cancellation fee applied
- Refund processed within 5-10 business days to original payment method
After Tasker Acceptance but Before Start
- Cancellation allowed up to 2 hours before scheduled start time
- Refund: 90% of task amount (10% cancellation fee to compensate Tasker)
- Less than 2 hours before start: 50% refund (50% cancellation fee)
- Tasker receives the cancellation fee as compensation
After Task Has Started
- No automatic refund once work has commenced
- Must negotiate directly with Tasker for partial completion payment
- Contact support@wiroko.com if dispute arises
- Payment released based on work completed (if verified)
3. Task Cancellation by Taskers
Before Task Start
- More than 4 hours before: No penalty, Client receives full refund
- 2-4 hours before: Warning issued, may affect Tasker rating
- Less than 2 hours before: Account review, potential suspension
- Client automatically receives full refund (100%)
After Task Start
- Valid reasons required (safety concerns, client misconduct, etc.)
- Must document and report immediately to WiroTask support
- Payment decision made by WiroTask team based on work completed
- Unjustified cancellation may result in account suspension
4. Refund Eligibility
You may be eligible for a full or partial refund if:
- Task Not Completed: Tasker did not show up or complete the agreed work (requires evidence and report within 24 hours)
- Quality Issues: Work significantly deviates from task description (photographic evidence required)
- Safety or Legal Concerns: Task involved unsafe or illegal activities
- Platform Error: Technical issue prevented task completion (verified by our support team)
- Tasker Misconduct: Documented unprofessional or inappropriate behavior
5. Non-Refundable Circumstances
Refunds will NOT be issued for:
- Task completed as described, but you are unsatisfied with minor details
- You changed your mind after task completion
- Disagreements about subjective quality (e.g., "not clean enough" without clear standards)
- You were unavailable to provide access or instructions
- Weather or circumstances beyond Tasker's control (unless task is rescheduled)
- Service fees and platform charges (non-refundable)
- Cancellation after task marked as complete by both parties
6. Dispute Resolution Process
Step-by-Step Process:
- Direct Communication (Required First Step): Attempt to resolve with the other party through in-app messaging
- Report Issue: If unresolved, submit a dispute report within 48 hours via the app or emaildisputes@wiroko.com
- Provide Evidence: Submit photos, messages, timestamps, or other documentation
- Review Period: WiroTask team investigates (typically 3-5 business days)
- Decision: We issue a binding decision on refund/payment
- Appeal: Either party can appeal within 7 days with new evidence
7. Payment Hold Policy
To protect both parties:
- Client payment is held in escrow when Tasker accepts the task
- Funds released to Tasker 24 hours after task marked "Complete" (unless dispute filed)
- If dispute filed, funds held until resolution (typically 3-7 days)
- Refunds processed back to original payment method within 5-10 business days
8. Service Fees
Client Service Fee: 10% of task amount (non-refundable)
Tasker Service Fee: 15% of task amount (deducted from earnings)
Payment Processing Fee: Varies by method, typically 2.9% + $0.30 (non-refundable)
Note: Service fees are retained by WiroTask to cover platform costs, even if a refund is issued. Only the task amount is refunded, not service or processing fees.
9. Partial Refunds
In cases where work is partially completed, WiroTask may issue a partial refund based on:
- Percentage of work completed (verified through evidence)
- Time spent on task (if hourly rate applies)
- Agreement between Client and Tasker
- WiroTask team assessment if dispute is involved
10. Refund Processing Time
Typical Timelines:
- Approval: 1-3 business days for decision
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 3-7 business days
- Mobile Money (MTN/Orange): 24-48 hours
- Stripe Wallet: Instant (available for reuse immediately)
Processing times depend on your bank/payment provider. WiroTask processes refunds within 24 hours of approval.
11. Chargebacks
Filing a chargeback with your bank instead of contacting us directly may result in:
- Immediate account suspension pending investigation
- Loss of access to platform services
- Potential legal action if chargeback is fraudulent
- Permanent ban if chargeback is unjustified
Please contact support@wiroko.com before initiating a chargeback. We're here to help resolve issues fairly.
12. Emergency Situations
If an emergency prevents task completion (medical emergency, natural disaster, etc.), contact us immediately:
Emergency Contact:
Email: support@wiroko.com
We will work with both parties to find a fair resolution and may waive cancellation fees.
13. Contact Information
For refund requests or questions, contact:
General Support: support@wiroko.com
Disputes: disputes@wiroko.com
Billing Issues: billing@wiroko.com
Wiroko Group
Douala, Cameroon